TERMS FOR INDIVIDUAL TRAINING AND ONE-TO-ONE SESSIONS

1. About these terms

These terms apply when you buy training or a one-to-one session from Avia Intelligence in your own name as an individual learner or consumer. This includes learning intended to improve your knowledge and professional development. They do not apply to bookings made by a business, an employer, other organisation or to any bespoke organisational training or consultancy service. Avia Intelligence Ltd is registered in England and Wales under company number 08451592. Our registered office is B1 Vantage Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom, BS16 1GW. Your contract begins when we accept your order and send you a booking confirmation. The course or one-to-one session description, price, duration, access period and any assessment or certificate information shown before you book form part of that contract.

2. What we provide

We provide self-paced online courses, live webinars and chargeable one-to-one online and onsite training & Q&A sessions. We will provide what you purchase with reasonable care and skill.

Our online courses provide standard, non-bespoke training and are not adapted for a particular employer, organisation, exposition, aircraft, approval or national regulatory requirement. A One-to-One Session may address your individual questions within the scope described when you book, but it is not bespoke organisational consultancy or unless we expressly agree otherwise, legal, regulatory, recruitment or employment advice.

Aviation requirements and industry practices can change. We take reasonable care when preparing our material, but you should check current authoritative sources before relying on it for a regulatory or operational decision.

3. Booking, payment and access

The total price, including any applicable taxes or unavoidable charges, will be shown before you order. Payment is due when you book.

We may decline or our online payment systems my not progress an order if payment is not authorised, the product is no longer available, there is an obvious pricing or description error, or the booking appears fraudulent, unlawful or outside the consumer scope of these terms. If we cancel after taking payment and before providing what you bought, we will refund you.

Access to a self-paced course will normally begin after payment is accepted. The course page or booking confirmation will state how long access lasts.

Your account and course access are personal to you only. You must keep your password secure and must not share your account or allow another person to use it as if they were you.

You need a suitable device, software and internet connection to complete the training. Any special technical requirements will be shown with the course or one-to-one session information.

4. Cancelling your purchase

You will normally have 14 days from the date your booking has been confirmed by us in which to cancel a distance-learning contract. Your precise rights depend on whether you buy digital course content, a live training service or a combination of the two.

If you ask us to provide immediate course access, or to begin a webinar or one-to-one session, during the 14-day cancellation period, we will ask you to confirm that you want us to start and understand how this affects your right to cancel. Your right to cancel digital content ends when access to our training platform begins for the first time. For a webinar or one-to-one session, you must pay for any part already provided, if you cancel and the cancellation right ends when the service has been completed.

Any additional cancellation or rescheduling terms for a scheduled webinar or one-to-one session will be shown before you book. They will not reduce your statutory rights. Where you are entitled to a refund, we will return it using your original payment method unless you agree otherwise. We will not require you to accept a credit note instead of a refund to which you are legally entitled.

5. Webinars and one-to-one sessions

Live webinars and one-to-one sessions will be provided through Zoom only. The subject, date, time, duration and price will be shown before payment.

You are responsible for having a suitable device, internet connection and an environment conducive to learning. A live session will begin at the scheduled time. Joining late or failing to attend does not automatically entitle you to extra time, a replacement date or a refund.

During a webinar or one-to-one session, you must not use abusive or threatening language, display inappropriate material, or deliberately disrupt the audio, video, chat or screen-sharing facilities. We may mute or remove you or end the session, where reasonably necessary to protect our trainer or other participants and allow the session to continue.

You must not record, reproduce or share a webinar or one-to-one session without our written permission. We will not record a one-to-one session without telling you and obtaining any consent required by law. Recordings of the session will be made available to all participants ant no extra charge.

If a technical failure within our reasonable control materially prevents delivery, we will offer a replacement date, an appropriate alternative or a refund for the affected part. We are not responsible for a brief interruption where the session can still be delivered substantially as described and within the allotted time.

6. Course materials, assessments and certificates

Avia Intelligence owns, or has permission to use, the materials we provide. You may use them for your own learning and professional development.

You must not share course access or assessment content, distribute or sell the materials, use them to train others, publish them, or remove copyright notices without our written permission.

Where a course includes an assessment, the course information will state the format, pass requirement and permitted attempts. You must complete it honestly and without impersonation, answer sharing, unauthorised assistance or manipulation of records.

Where credible evidence of misuse exists, we may take reasonable and proportionate action. If a technical failure within our control materially affects an assessment, we will give you a fair opportunity to complete or repeat it.

A certificate confirms only the attendance, completion or result stated on it. It does not itself confer a licence, regulatory approval, professional status or authority to perform a particular role.

7. Employment and other outcomes

Our training and one-to-one sessions may support your knowledge and development. They do not guarantee your employability, current or future employment, an interview, promotion, increased earnings, professional recognition, regulatory approval or acceptance by a current or potential employer.

Avia Intelligence is not a recruitment agency and does not make decisions for employers, regulators or other organisations. You should check their requirements before buying a course for a particular role or purpose.

We are not responsible merely because you did not achieve an employment, career or regulatory outcome that we did not promise. This does not reduce our responsibility to describe what we sell accurately, provide it with reasonable care and skill or honour a specific commitment forming part of your contract with us.

8. Changes, problems and our responsibility

We may make reasonable updates to keep course material accurate, current or technically usable. We may also change a trainer, date, time or delivery platform where necessary, provided this does not materially reduce what you bought.

If we make a material change or cancel a webinar or one-to-one session, we will offer a reasonable alternative or a refund. You will not have to accept a credit note or replacement date.

We may temporarily restrict access to our platforms for maintenance, security, legal compliance or suspected misuse. Any restriction must be reasonable. If a failure within our control materially prevents course access, we will restore or extend access or provide another appropriate remedy.

If what we provide is materially misdescribed, faulty or not provided with reasonable care and skill, your legal remedies may include correction, repeat performance of the training, a price reduction or a refund. Your rights do not depend solely on whether we decide to uphold a complaint.

We are responsible for loss or damage that is a reasonably foreseeable result of our proven breach or negligence. We are not responsible for loss caused by your mis-interpretation or misuse of our material, inaccurate information supplied by you, your failure to check a clearly identified requirement or any decision made by an employer, regulator or other third party outside our control.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, breach of your statutory consumer rights, or anything else that cannot legally be excluded.

9. Personal information

We use personal information to manage bookings, provide training and one-to-one sessions, administer assessments, issue certificates and meet legal obligations. Our Privacy Notice on the Avia Intelligence website explains how we use and protect it.

You must not disclose confidential information belonging to an employer or another person during a webinar or one-to-one session unless you have permission.

10. General terms and contact details

These terms, the information shown before you booked and your booking confirmation form the contract between us. We may update the terms for future bookings, but a later version will not change an existing contract without your agreement.

If one provision cannot be enforced, the remaining provisions will continue. If we do not immediately enforce a right, that does not mean we have waived it. You may not transfer your booking or course account to another person without our written agreement.

The contract is governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live elsewhere, you retain any right under applicable consumer law to use another competent court or consumer-protection service.

Avia Intelligence Ltd
Company number: 08451592
Registered office: B1 Vantage Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom, BS16 1GW
Email: contact.us@aviaintelligence.com

Version: 1.0
Effective date: August 21, 2026